Terms and conditions

For international customers

Your personal details

When you register with the Naturmed website, you will be required to choose a contact email address and a password. You should keep your password safe and not disclose it to anyone. You should change it immediately if you feel it has been compromised. We assure that we do not provide your data to any third party. If any of your details change, such as your credit card, billing address, please inform us as soon as possible.

The contract between us

Any contract for purchases made through this website will be with Naturmed Fachbuchvertrieb, Aidenbachstr. 78, D – 81379 Munich/Germany.

Naturmed must receive payment of the whole of the price for the goods and transportation costs that you ordered before your order can be accepted, and the contract formed. Payment is not taken until the point of dispatch of the goods to you from our distribution centre. Naturmed acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.

Naturmed is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the articles appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by email. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.

Availability of goods you order

If Naturmed has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and any sum debited by Naturmed from your credit card will be re-credited to your account and Naturmed will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 2-3 days of your order. Naturmed will not be obliged to offer any additional compensation for disappointment suffered.

Please note: we endeavor to bring our customers the best value we can by running special offers, but please remember stocks are limited at the special offer price, and subject to availability, especially as we get our books from all over the world. We update our website as quickly as we can to minimize disappointment. The process of updating the website when goods have sold out at promotional price can take a few hours to update. Please note that the price the goods are offered for tender are as displayed in the shopping basket. Rest assured your credit card will only be debited as your order or individual items from your order are dispatched.

Delivery of goods to you

Naturmed will post, or arrange a courier on your behalf, for the goods ordered by you to the person and address you give Naturmed at the time you make your order. For goods delivered outside of the EU, the consignee (ie. the person to whom the consignment is sent) will be the declarant and importer into the country for which the consignment is destined. The consignee will be responsible for both customs clearance and payment of customs duties and local taxes where required.

Delivery will be made as soon as possible after your order is accepted. All delivery times quoted on the website are estimates only, based on availability, normal processing and delivery companies.

You will become the owner of the goods you have ordered when the goods are dispatched to you from our distribution centre in Munich (Aidenbachstraße 78, 81379 Munich).

Customs charges

If you are ordering goods for delivery outside of the EU, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be borne by you. It is accepted by you that Naturmed has no control over additional charges in relation to customs clearance. Naturmed recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order.


If the goods Naturmed delivers are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, Naturmed shall have no liability to you unless you notify Naturmed of the problem, in writing to info@naturmed.de within 14 days of the delivery of goods in question.

If you do not receive goods ordered by you within 30 days of the date on which they were despatched to you, Naturmed shall have no liability to you unless you notify Naturmed in writing at the Naturmed contact address of the problem within 30 days of the date on which the goods were despatched to you.

If you notify a problem to Naturmed under this condition, Naturmed only obligation will be, at its option, to make good any shortage or non-delivery; to replace or repair any goods that are damaged or defective; or to refund to you the amount paid by you for the goods in question to the original method of payment, unless such method is no longer valid in which case Naturmed e-coupons will be issued to the value of the refund due.

Naturmed will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to Naturmed under this condition and Naturmed shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under paragraph (c) above.

Nothing in this condition is, however, intended to limit any rights you might have as a consumer under applicable local law that may not be excluded nor in any way to exclude or limit Naturmed liability to you for any death or personal injury resulting from its negligence.

Nothing in this contract creates any right which is enforceable by any person who is not a party to the contract.

Please note:

The right of withdrawal does not apply to the following products:

  1. sealed goods that are not suitable for return for health or hygiene reasons (eg ointments);
  2. sealed audio or video recordings (such as CD, DVD, music or video cassettes) if supplied with a sea
  3. and purchased Videos using the streaming process (online usage) (for example videos of our naturmed Videocenter).

Force majeure

Naturmed shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.


If any part of these conditions is unenforceable (including any provision in which Naturmed excludes its liability to you) the enforceability of any other part of these conditions will not be affected.


Naturmed operate a complaints handling procedure which is used to try to resolve disputes before they first arise. If you have a complaint, please contact our Customer Service: Stefan Mueller-Gißler, Naturmed Fachbuchvertrieb, Aidenbachstr. 78, D – 81379 Munich/München, Germany. Phone: +49-(0)89-7499156 or info@naturmed.de.


The contract between us shall be governed by and interpreted in accordance with German law, and the German courts where naturmed is based shall have jurisdiction to resolve any disputes between us.

Entire agreement

These terms and conditions, together with the current Naturmed website prices, delivery details and Naturmed contact details, set out the whole of our agreement relating to the supply of the goods to you by Naturmed. These terms and conditions cannot be varied except in writing signed by a director of Naturmed. In particular nothing said by any sales person on behalf of Naturmed should be understood as a variation of these terms and conditions or as an authorized representation about the nature or quality of any goods offered for sale by Naturmed. Naturmed shall have no liability for any such representation being untrue or misleading.


The nature of Internet communications means that your communications may be susceptible to data corruption, interception and delays. Naturmed will not be responsible for any detrimental reliance you place on this website or its contents.

Naturmed is providing this site and its contents (including any downloadable data or software) on an ‘as is’ basis and makes no representations or warranties of any kind with respect to this site or its contents and disclaims all such representations and warranties, whether express or implied, to the fullest extent permitted by applicable law. In addition, Naturmed makes no representations or warranties about the accuracy, completeness or suitability for any particular purpose of the information and related graphics published in this site or that any software or the server that makes it available are free of viruses or other harmful components.

The information contained in this site may contain technical mistakes or typographical errors. All liability of Naturmed however upcoming for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by applicable law.

Neither Naturmed nor its employees will be liable for damages arising out of or in connection with the use of this site in any way. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Remarks for laypersons

Acupuncture and Chinese medicine (also known as Oriental medicine) are professional systems of healthcare. The information provided in many of books we carry is not meant to be implemented by laypersons, and neither the authors nor the publisher advocate self treatment. Other healthcare providers interested in learning Chinese medicine should seek personal instruction. Patients who would like to receive treatment are urged to contact a trained and qualified professional healthcare provider.


Our website may contain hyperlinks. These hyperlinks connect you to sites of other organizations which are not our responsibility. We have put in a lot of efforts in preparing our website and the information included is done so in good faith. However, we have no control over any of the information you can access via other websites. Therefore, no mention of any organization, company or individual to which our website is linked shall imply any approval or warranty of Naturmed.

Copyright notice from naturmed

Our design, text, graphics and information of this website are the copyright of Naturmed, or of other copyright owners. Your may copy and print in hard copy portions of our site for the only purpose if you want to place an order with Naturmed, or using this site as a shopping resource. Any other use without the prior written permission of Naturmed is strictly prohibited.

Trade marks

All trade marks, product names and logos used in this site are the property of their respective owners. No permission is given by Naturmed in respect of the use of its or any such other trade marks, product names, titles or logos.


‘Naturmed’ means Naturmed Fachbuchvertrieb, Aidenbachstr. 78, D – 81379 Munich/München, Germany ‘working day’ means every day except weekends and public holidays.

(naturmed 12/2017)